Refund policy

Our brand aims to provide a smooth and reliable shopping experience. Orders are processed within 1–2 working days and delivered nationwide within 3–5 working days, with tracking details shared upon dispatch. We offer a 7-day exchange policy for unused and unwashed items with original tags intact, limited to size exchanges only and subject to availability, while delivery charges for exchanges are to be covered by the customer. We do not offer refunds unless the item received is damaged or incorrect, in which case customers must contact us within 48 hours of delivery with clear proof, and approved refunds will be processed within 5–7 working days. We currently offer Cash on Delivery, with advance payment required for selected orders, and cancellations are only accepted before dispatch. Please note that slight color variations may occur due to lighting, and customers are advised to review the size chart carefully before placing an order. Our customer support team is available Monday to Saturday, 11 AM to 8 PM, via Instagram or WhatsApp for any assistance.